Candyland ships all products via UPS and the United Stated Post Office. We choose the carrier based on the conditions of the following categories; price, climate, weight, volume and destination. If your order must be shipping through a specific carrier you must contact us within 2 hours to ensure your requirements will be met. Please provide the best contact information when placing your order and keep an eye out for follow-up emails from Candyland. We may contact you regarding your shipping information, our first attempt will be by email.
The following shipping services are offered:
- UPS Ground (up to 5-7 days, not including Saturday delivery, some deliveries may arrive within 1 business day).
- USPS Priority Mail (2-5 days, some Saturday delivery).
- USPS Express Mail (1-3 days, some Saturday delivery).
- 2nd Day Air (2-3 business days).
- Next Day Air Shipping (24 Hours Monday-Friday).
We do ship to APO/FPO, Hawaii, Alaska and some international addresses. If our system does not recognize the address, this service must be arranged with a Candyland team member, an additional cost may be applied. Shipping to PO Boxes is available.
The shipping of chocolates cannot be guaranteed in extreme temperatures including summer and winter. Cold pack shipping available which may be arranged with us by phone with an additional cost of $2 for every 3lbs of chocolates ordered.To ensure premium quality upon arrival, we cannot guarantee any Monday delivery, and certain items might be delayed to ensure a shorter transit time.
Most orders will arrive within 5 business days from the date your order was placed. During holiday seasons shipping times may vary due to high volume. There may be a delay on orders placed between December 15th through December 24th. Specific arrival dates are not guaranteed, please contact us if and you may need to place your order using one of our expedited shipping options.
You will be able to select which items will ship to each address. If at any time you need guidance please feel free to contact a team member by email at firstname.lastname@example.org, or by phone at 651-292-1191
- Address Correction, Interception
- Reroute, Change of Address
- Recipient Refusal
- Undeliverable as Addressed, Return Shipment
Under these circumstances we will do our best to fix the issue with the parcel, a discounted fee for product replacement may also apply.
Each order placed online with shipping services will receive tracking numbers via email. In the case that you receive a tracking number and no package please contact us after 10 business days to file an investigation and or dispute with the carrier.
Customer Shipping Satisfaction
If your order does not meet your satisfaction, please contact us by email with your invoice number for instructions on how to return it. Once we receive the return we will investigate the cause of your concern and determine a possible replacement, exchange or refund. If your package is damaged we require taking a photo and submitting it to us by email for investigation.